Get help

If you're aged 16-to-25 years old and are sleeping rough, sofa-surfing or you don't have a safe and secure place to call your own, we're here to help you.

What we do

We know it can be very tough when you're young and homeless. Our day centre is a safe, friendly place where you can just be yourself. There's no judgement or pressure. We'll help you with practical things like food, a hot shower and clean clothes right away. We'll also support you to sort out housing, benefits and doctor's appointments, so you can move on with your life.

We have a great team of staff and volunteers from a diverse range of backgrounds, ages and life-experiences, who will work with you to get the support you need. We can get you signed up with a doctor, or come to meetings at the Council or the Job Centre with you.

We have contacts with people in mental health, housing and training courses who can help you. If you need advice about getting your benefits, we can work with you on that and you can even use the day centre as your postal address. We usually also offer on-site services like a hairdresser, a nurse and a podiatrist as well as daily classes - but these are on hold due to COVID-19.

We are an inclusive, welcoming place and pride ourselves on maintaining a safe space for anyone from the LGBTQ+ community.

How to access the day centre

January 2021 COVID-19 update - due to the current restrictions, we cannot offer drop-in/walk up services at the day centre. You will need to book a slot to use some of the facilities (see below) and case working will continue. We will be prioritising anyone aged 16-25 who is in temporary/emergency accommodation; rough sleeping or is from out of the area.

If you are a current client, please contact your Support Coordinator to arrange access or to organise a case working session.

We are still registering new clients. If you are a new client or to refer a young person, please contact one of the Support Coordinators below.

Angelika - 07592 154 110 (Monday, Tuesday, Wednesday, Thursday & Friday)
Kirstie - 07376 294 999 (Monday, Tuesday, Wednesday, Thursday & Friday)
Alice - 07930 050 787 (Tuesday, Wednesday, Thursday, Friday & Saturday)

Where we are

The client entrance to the day centre is on Ship Street. We're in a little alley way between a clothes shop and a cafe called The Trading Post. Look for the sign on the street when we are open.

When you arrive for the first time, we will have a chat and see what you need and how we can help you.

Day centre facilities

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Showers

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Washing machines

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Fully-stocked kitchen

"The Clock Tower Sanctuary is a lovely safe place you can go if you are homeless, it’s like a community centre. The clubs and activities here are amazing. I use the kitchen a lot and eat all the food the volunteers cook for us. You can really thrive here.”

- Emily, aged 21