Privacy Policy

The Clock Tower Sanctuary is committed to protecting the privacy of our users. This Privacy Policy is intended to inform you how we gather, define and utilise your information.

If you have any queries about this policy please contact us at Wenlock House, 41-43 North Street, Brighton, BN1 1RH or email info@thects.org.uk

When someone visits www.thects.org.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is processed in a way which does not identify anyone personally. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookie Policy ».

Where we do collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

As part of the registration process for our newsletter, we collect personal information. We use that information for a couple of reasons: to give you information about things you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to send our email newsletter. They act as a data processor for us. We share your first name, surname and email address with MailChimp. MailChimp gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice ».

You can unsubscribe to our email newsletter at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer info@thects.org.uk.

The types of personal information collected might include name, date of birth, email address, postal address and telephone number.

We will use your personal information to provide you with the services or information you have requested, for administration purposes and to further our charitable aims, including for fundraising activities. We may need to share your information with our service providers, associated organisations and agents for these purposes.

We will retain your personal information for as long as necessary for the uses set out in this Privacy Policy. If you ask us to delete your personal information before that time, we may not be able to do so, due to technical, legal, regulatory and contractual constraints. For example, we would need to retain your name and contact details for suppression purposes if you do not want to receive direct marketing from us.

The Clock Tower Sanctuary uses cookies to ensure that you can interact with our website successfully, to identify you when you visit our websites and to keep track of your browsing patterns. The use of cookies does not give us access to the rest of your device or to personal information about you.

Please read our Cookie Policy » for more information.

We take appropriate measures to ensure that the information we receive is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used. All access to our secure server is restricted only to authorised staff.

However, the transmission of information over the Internet is never 100% secure so while we try to protect your personal information, we can’t guarantee the security of any information you submit to us via our website.

You may request access to all your personal information that we collect online by emailing info@thects.org.uk. You can also ask us to correct any inaccuracies in your personal information.

Our website includes links to websites run by other organisations. Those sites are not governed by this Privacy Policy and The Clock Tower Sanctuary is not responsible for their privacy practices. If you have questions about how another site uses your information, you’ll need to check that site’s privacy statement.

We keep our privacy notice under regular review. This privacy notice was last updated on 15 May 2018.